Terms of Service
1. Acceptance of Terms
By accessing and using Fiest's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services
Fiest provides digital restaurant management solutions, including but not limited to digital menus, order management, and payment processing. Services are provided 'as is' and may be modified at our discretion.
3. Account Registration
Restaurant owners must create an account to use our services. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
4. Payments and Fees
We charge a commission on all transactions processed through our platform, including refunded orders and cash payments. The service fee is 0.99% for POS payments and 1.99% for online orders, excluding VAT (25,5%). VAT will be added to the service fee according to current regulations. This fee covers all platform features, including those not directly related to order processing. For restaurants with high monthly transaction volumes, we offer enterprise-tier pricing - please contact us for details. Payment processing is handled by Stripe and SumUp, and their respective fees are charged separately from our service fee.
5. Data Usage
We collect and process data as outlined in our Privacy Policy. By using our services, you consent to our data collection and processing practices.
6. Use Restrictions
You agree not to misuse our services or help anyone else do so. This includes attempting to gain unauthorized access, transmitting malware, or engaging in fraudulent activities.
7. Account Termination
We may suspend or terminate your account for violations of these terms. You may also terminate your account at any time, subject to any ongoing obligations.
8. Limitation of Liability
Fiest is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. This includes, but is not limited to, any issues with payment provider hardware or services. We strongly recommend maintaining a backup point of sale device from your chosen payment processor to ensure business continuity in case of hardware defects or technical issues. Fiest bears no responsibility for the functionality, reliability, or availability of third-party payment processing hardware or services.
9. Changes to Terms
We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
10. Dispute Resolution
Any disputes will be resolved through negotiation first, and if unsuccessful, through the Helsinki District Court. Finnish law applies to these terms.
Contact Us
If you have any questions about these Terms, please contact us at info@fiest.io
Or call us at +358 40 440 7518