Terms of Service
1. General
This document contains the terms of use of the service offered by Fiest Oy (Business ID 3438254-5, domiciled in Lapinlahdenkatu 11, 00180 Helsinki). These terms of use serve as an agreement between the consumer and Fiest when the customer uses Fiest services (which includes all of the content and activities found on the Fiest website at www.fiest.io). The agreement also covers any other Fiest services offered to consumers.
By using the service, you agree to these terms, including the sections on liability and warranties. If you do not agree with these terms, please discontinue your use of the service immediately.
2. Using the Service
Fiest is a digital platform through which you can order food from participating restaurants. You can browse menus and place orders. Our service provides a convenient way to order food, but the actual preparation and quality of the food are the responsibility of the restaurant.
You can start using the service as soon as you have accepted these terms of use and provided all the information needed to use the service.
3. User Accounts
To create a Fiest account as a restaurant, the user must fulfill Stripe's requirements. The Fiest account allows you to create a restaurant, create menus, and manage orders, which will be publicly available through fiest.io/restaurants and order.fiest.io.
Fiest allows restaurants to close their restaurants from orders and reopen at any time. Fiest is not responsible for any orders that occur when the restaurant has left their orders on. Restaurants may delete their account at any time, and all user information will be deleted except for the restaurant orders, which are saved for archival purposes.
4. Ordering and Payments
Orders can be placed through our website. The price of your order will be clearly displayed at checkout. Once payment is completed, you will receive an order confirmation, and your order is considered final.
Please note that due to the nature of food products, orders cannot be cancelled or refunded once confirmed, unless explicitly allowed by the restaurant.
Payments are securely processed through third-party providers such as Stripe. We do not store your credit card details. By making a payment, you agree to the terms and conditions of these third-party providers.
5. Order Receipts and Tracking
Order receipts are only sent to customers who provide their email address. Fiest offers an order details screen which can be used to follow the order. The link may be shared and viewed, but order details will be hidden 4 hours after delivery for privacy reasons.
6. Content Responsibility
The content displayed on Fiest, including food descriptions, images, and prices, is provided by the restaurants. While we strive to ensure accuracy, we cannot guarantee the correctness of this information. Any issues with food quality or order fulfillment should be directed to the restaurant.
Fiest is not responsible for any third-party content or services accessed through our platform, and we cannot be held liable for any damages resulting from their use.
7. User Restrictions
User is not allowed to:
- Use the service in a manner that might cause damage to Fiest or any of its customers, suppliers, or partners
- Use the service as a tool to send false orders to restaurants
- Use any unauthorized means to access the service
- Damage or intentionally overload the service or interfere with the use of the service
- Sell or distribute all or part of the service
8. Limitations of Liability
Fiest provides its services "as is" and does not guarantee that the platform will be uninterrupted or error-free. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
This limitation applies to all aspects of our service, including issues related to third-party software, devices, and services, as well as any disputes related to contracts, warranties, or negligence.
9. Changes to Terms and Services
Fiest reserves the right to update or modify these terms at any time. Significant changes will be communicated through the website or via email. Continued use of the service after changes have been made constitutes acceptance of the new terms. The terms may be changed without prior notice, and it is the user's responsibility to review these terms periodically.
We also reserve the right to modify, suspend, or discontinue the service at any time without prior notice.
10. Dispute Resolution
This Agreement is governed by Finnish law. Any disputes related to the service will primarily be resolved through negotiations between the parties. If no resolution is reached, disputes will be handled in the Helsinki District Court.
Consumers may also refer disputes to the Consumer Complaints Board for resolution, but must first seek advice from Local Register Offices.
11. Third-Party Agreements
When placing an order through Fiest, you enter into a separate agreement with the restaurant regarding the order conditions and payment terms. Fiest is not responsible for the terms set by restaurants and cannot be held liable for any issues arising from those terms.
12. Data Collection and Privacy
Fiest collects and uses data as described in our Privacy Policy. This includes information for restaurants such as name, email, phone number, country, and Stripe ID, and for customers such as order history and contact details. We use this data to provide our services, improve our platform, and comply with legal obligations.
13. Service Announcements
This Agreement exists only in electronic form. Fiest reserves the right to send users information related to the service in electronic form, including order confirmations and feedback requests. Users who opt out of these communications may lose access to the service.
14. Assignment of Agreement
Fiest has the right to transfer this Agreement to a third party at any time without prior notice. Users do not have the right to transfer their obligations under this Agreement to any third party.
15. Questions and Support
If you have any questions or encounter any issues with our service, please contact us at support@fiest.io.