Consumer Terms of Service

These Consumer Terms of Service ("Terms") govern your use of the Fiest mobile app, order.fiest.io, and related consumer services. Fiest Oy ("Fiest", "we", "us") is a Finnish company with business ID 3438254-5 and address Sähkötalo, Kampinkuja 2, 00100 Helsinki, Finland.

By creating an account, joining a loyalty program, or placing an order, you agree to these Terms. The order summary, prices, and Restaurant-specific information shown before purchase also form part of the relevant transaction.

You may browse available content and use supported ordering flows as a guest. An optional Fiest account is required for account-based loyalty balances, rewards, and other personalized features.

When you create a Fiest account, you confirm that you are at least 13 years old and accept the version of these Terms shown at sign-up. You must provide accurate information, protect access to your email address, phone number and device, and promptly tell us if you suspect unauthorized account use. You are responsible for activity through your account that you authorised or that results from your failure to protect access to it, unless mandatory law provides otherwise.

You may add a profile photo by uploading one or by using the photo of the Google account you sign in with. Use only a photo of yourself that you have the right to use and that does not break the law or these Terms. You keep your rights to the photo. You allow Fiest to store it and show it to you in the app until you remove it. Restaurants do not see it. If Fiest later lets you share your profile with a Restaurant, the app asks you first, and the Restaurant sees your photo only if you agree. Fiest may remove a photo that breaks these rules.

You may request deletion of your Fiest account through the available account controls. Fiest deletes or disconnects account-linked data as described in the Privacy Policy. Deletion does not erase records that Fiest, a Restaurant, a payment provider, or another controller must retain for a lawful purpose. Uninstalling the app does not delete the account.

Fiest may suspend or close a Fiest account for a material or repeated breach of these Terms, fraud, or misuse, giving you the reason and, where practicable, advance notice. Fiest may close an account that has not been used for twenty-four (24) months after giving at least thirty (30) days' notice by email or text message, during which you can keep the account by signing in. Subject to the grounds and safeguards in Section 16 and mandatory law, Fiest may stop providing the Platform or a feature on reasonable advance notice of at least one month, or sooner only to the extent permitted by law. Closing an account or ending a service does not remove a purchased voucher, a prepaid balance, or a benefit you legitimately earned that a Restaurant must still honour. Invitation rewards end as described in Section 5 a, and Section 5 applies to Loyalty Programs.

Fiest provides technology for accessing participating Restaurants, using available loyalty features, and placing and paying for Orders.

For a purchase, the contract for food, beverages, products, services, or Restaurant-provided benefits is between you and the Restaurant. The Restaurant sets prices and benefit rules and is responsible for availability, preparation, fulfilment, product quality, and the benefits it promises. Fiest facilitates the Platform and related service flows.

The app's restaurant lists show participating Restaurants nearest first when you allow the app to use your location. Restaurants whose Loyalty Program you have joined are also shown in a list of their own. Until you join a Loyalty Program, Home also shows a few Restaurants that Fiest has chosen to feature. Explore shows surplus food first by default, then dishes and products from the Restaurants nearest the area shown on the map. You can sort by distance or lowest price instead. Filters you choose, such as opening hours, diet or what a Restaurant offers, narrow the list. If a Restaurant pays for a more prominent place in the app, that place is marked "Ad".

Allergen and nutritional information is provided by the Restaurant. Contact the Restaurant before ordering if you have allergies or dietary requirements. Fiest does not guarantee that Restaurant-provided allergen information is complete.

Each Loyalty Program is specific to the participating Restaurant unless the Platform expressly states otherwise. Eligibility, earning rules, expiry, available rewards, and redemption conditions must be provided before you join or earn a benefit. A programme that Fiest runs across several Restaurants has its own terms and privacy notice, shown when you join it. The organiser identified in those rules is responsible for the benefits it promises.

A Restaurant decides which Offers it makes available. An Offer applies as shown in the app or at checkout, including its validity period and any limits, such as a total number of rewards, a number per person or per period, or the product being available. The Restaurant may change, pause, or end an Offer at any time with effect for the future, for example if it is claimed more than the Restaurant expected. Fiest may also pause or end an Offer, for example if it breaks the law or these Terms, a technical error makes it work differently from what the Restaurant set, or the Restaurant stops using the Platform. A reward already issued to your account stays valid for the period shown, and stamps, visits, and points you have already collected stay in your balance.

Promotional loyalty points and rewards are not redeemable for cash or transferable unless the programme rules allow this or the law requires otherwise. Purchased gift cards, vouchers, prepaid balances, and benefits are governed by their purchase terms and statutory rights, including any refund right. The restriction on promotional points does not remove those rights or change the nature of money you paid.

Fiest or the Restaurant may correct a balance or cancel a reward where an underlying event was duplicated, reversed, refunded, recorded incorrectly, or obtained through misuse, or where a reward was issued through an obvious error. Any restriction during a fraud or abuse investigation must be proportionate. A correction must not remove a benefit that you legitimately earned under the applicable rules.

The organiser of a Loyalty Program may change its earning rules and rewards, such as how many stamps a reward needs or which rewards are available, for one or more of these reasons: a change in the Restaurant's products, prices, or costs; the programme being used substantially more or differently than expected; a change in law or a binding authority decision; preventing misuse; or a change in the Platform's features. The change must be proportionate to its reason and follow Section 16 and mandatory law. It does not retrospectively remove legitimately earned benefits, and stamps, visits, and points already collected stay in your balance. The original expiry and redemption conditions of earned benefits continue to apply, subject to your statutory rights. Before ending a programme, its organiser must give reasonable advance notice and a reasonable opportunity to redeem valid accrued benefits, or provide another remedy required by law. Closing a Fiest account does not by itself extinguish a claim for a purchased voucher or another benefit that the Restaurant must still honour.

A Restaurant may offer a reward for inviting friends. The Restaurant is responsible for the offer and its cost. It decides what your friend gets, whether you get the same reward, any minimum Order amount or maximum discount, how long a reward stays valid, and how many of your invitations can be accepted. The app shows the offer before you share an invitation and before your friend accepts it. The offer shown to your friend says whether you also receive a reward.

Sharing and accepting an invitation require a verified Fiest account and membership of the Restaurant's Loyalty Program. No previous purchase is needed to share one. Share your personal link, code, or QR code only with people you know who may be interested, and do not send it in bulk or as unsolicited messages. Your friend accepts the invitation separately in the app, joining the programme first if needed. Each person can accept one invitation per Restaurant. You cannot invite yourself. A person cannot accept if their Fiest account already has a paid purchase at that Restaurant that has not been voided, or if someone has already accepted their invitation to that Restaurant.

Your friend's reward is valid for the period shown, starting when they accept the invitation. If the offer includes a reward for you, it becomes available when your friend uses theirs, and its validity starts then. One invitation reward can be used per Order. A percentage or euro discount cannot be combined with other offers or discount codes on the same Order. A free-item reward covers one base unit of a product; extras are paid as usual, and the free item earns no stamp.

If an Order is voided or refunded, the invitation reward used on it is cancelled and not automatically reissued. If it was your friend's reward, your unused reward from that invitation is also cancelled; a reward you have already used is not charged back. This does not limit your statutory rights if the Restaurant fails to fulfil the Order or the Order is defective.

Your friend sees your first name, where available, with the invitation and its reward. If the offer includes a reward for you, you see your friend's first name, where available, with your pending reward.

Invitation rewards are promotional benefits that cannot be redeemed for cash or transferred. If you request deletion of your Fiest account, your unused invitation rewards end. This does not affect purchased vouchers, prepaid balances, or your statutory claims. If your friend deletes their account before using their reward, your pending reward for that invitation also ends. Account closure initiated by Fiest remains subject to the safeguards in Sections 3, 5, and 16. The invitation offer is an Offer under Section 5, so the Restaurant may change or end it, or stop new invitations, at any time. Your friend gets the offer shown when they accept your invitation, and an invitation cannot be accepted after the offer has ended. Rewards from invitations already accepted stay valid for their period. Fiest or the Restaurant may cancel a reward obtained through fake accounts, self-invitation, or other misuse.

Fiest may add other features for connecting with members, such as friend requests. Their rules are shown when you first use one, and using them is your choice.

You can place Orders through a Restaurant page or another supported ordering flow. Review the items, price, fulfilment method, and details before submitting. The ordering flow explains when the Order is confirmed and whether payment is required before confirmation. A receipt or reference is provided as applicable. A catering enquiry or reservation request may require separate Restaurant acceptance. Acknowledging receipt of a request does not by itself confirm it.

The ability to change or cancel a confirmed Order through the Platform depends on the Order and the applicable Restaurant terms. This does not restrict the statutory withdrawal rights in Section 9 or remedies for non-performance. Confirmation does not guarantee availability. If the Restaurant cannot fulfil an Order, it must contact you and, with your agreement, arrange an appropriate replacement. Otherwise, it must refund the amount paid.

Age-restricted products, such as alcohol, are offered only where the Restaurant's licence allows and are sold and served only to persons who meet the statutory age limit. The Restaurant may ask for identification and may refuse to hand over or serve an age-restricted product if age cannot be verified. If a product is refused for that reason, the Restaurant refunds the price paid for it.

Prices are set by the Restaurant and include VAT. Payment methods and providers depend on the Restaurant and the options shown at checkout. In the Fiest app, you can pay with the methods that the Restaurant's payment provider supports there, such as Apple Pay or Google Pay.

Payment credentials are handled by the applicable payment provider. Fiest may process limited payment and transaction information as described in the Privacy Policy. You will receive a receipt or other confirmation for a completed Order.

The Restaurant fulfils the Order according to the method shown at checkout:

Displayed preparation or delivery estimates are approximate and are supplied by the Restaurant. Food or drink prepared for a pickup Order that is not collected within the time stated by the Restaurant is not refunded unless the Restaurant agrees or the law requires it. Gift cards and vouchers are issued by the Restaurant, which is responsible for their redemption and validity.

For a distance contract covered by Finnish or EU consumer withdrawal rules, you may withdraw without giving a reason within 14 days, unless a statutory exception applies. The Restaurant is the seller of its goods, services, and vouchers. Fiest is the trader for any separate consumer service it supplies to you. References to the seller in this section mean the trader responsible for the relevant contract.

The main exceptions relevant to Restaurant purchases are rapidly perishable goods, goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons that you unseal after delivery. The right also does not apply to restaurant, catering or leisure services agreed for a specific date or period. Food and drink prepared for immediate consumption will usually fall within an exception. Non-perishable packaged products are not excluded merely because they are food. A seller must disclose an applicable exception before purchase; payment or order confirmation alone does not remove a withdrawal right.

A gift card or voucher is not automatically excluded because it is delivered by email or has an expiry date. A general-value voucher for later purchases must be distinguished from a booking for a specific dated service. The applicable withdrawal period and any lawful exception depend on what you buy and must be stated before purchase. Sending a voucher code does not, by itself, satisfy the requirements for losing the withdrawal right for digital content. If a voucher purchase is withdrawn, the seller may invalidate the voucher to prevent further use. Any deduction for use before withdrawal must have a lawful basis.

For a paid service, starting performance during the withdrawal period requires your express request. The right ends after full performance only if you gave the required prior consent and acknowledged that full performance would end it. For paid digital content supplied without a physical medium, the right ends when supply begins only if you expressly consented in advance to that start, acknowledged the loss of the right, and received confirmation of both on a durable medium, such as email. Accepting these Terms does not provide either of those separate consents.

To withdraw, send the seller a clear statement before the period expires, for example by email or post. Use the seller's name, geographical address, and email address supplied before purchase and in the contract confirmation. For a Fiest-supplied service, contact Fiest Oy, Sähkötalo, Kampinkuja 2, 00100 Helsinki, Finland, support@fiest.io, telephone +358 40 440 7518. For a Restaurant purchase made through the Platform, you may also send your withdrawal notice to legal@fiest.io. Fiest acknowledges receipt and forwards it to the Restaurant without undue delay. You do not need to send it again to the Restaurant. If you sent your notice to Fiest before the withdrawal period expired and the Restaurant refuses it as late, Fiest compensates the loss this causes you. You do not need permission to withdraw, and the model form below is optional. Keep evidence that you sent the notice in time. Merely returning goods or failing to collect them is not a withdrawal notice.

For an online contract carrying a statutory withdrawal right, you are also entitled to an easily accessible withdrawal function on the website or app where you concluded the contract throughout the withdrawal period. The seller's instructions must identify its location. After you confirm submission, the law requires a receipt on a durable medium without undue delay, stating the notice's content and the date and time of submission. You may always use a clear notice by another permitted method; your withdrawal right does not depend on using a particular form or function.

Model withdrawal form Complete and return this form only if you wish to withdraw from the contract. The seller must supply a copy with its recipient details completed.

To: [seller's legal name, geographical address and email address] I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): [Identify the goods or service; an order reference may be included.] Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s), only if this form is notified on paper: Date: (*) Delete as appropriate.

Return goods to the seller or its designated recipient without undue delay and no later than 14 days after sending your withdrawal notice, unless the seller offers to collect them. Sending them before that deadline is sufficient. You bear the direct return costs only if the seller informed you before purchase; otherwise the seller bears them. For goods that cannot normally be returned by post, the seller must also give the required information about the cost before purchase. You are liable only for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics, and functioning, and only if the seller gave the required withdrawal information.

The seller must reimburse payments covered by the withdrawal, including the cost of its least expensive standard delivery option, without undue delay and no later than 14 days after receiving your notice. Extra cost for a more expensive delivery method you selected need not be refunded. Reimbursement uses the original payment method unless you expressly agree otherwise, with no refund fee. For goods, unless the seller offered to collect them, it may withhold reimbursement until it receives the goods or evidence that you sent them back, whichever is earlier. A refund cannot be replaced with a voucher without your agreement.

If you expressly requested a service to start during the withdrawal period and then withdraw before completion, the seller may charge only a reasonable amount proportionate to what it supplied before your notice, based on the agreed total price. You owe no such amount if the required information about withdrawal and that payment obligation was not provided or you did not request the early start. For digital content supplied without a physical medium, you owe no supply costs if the conditions for losing the right described above were not met. Withdrawal rules do not limit remedies for defects, delay, or non-delivery.

Contact the Restaurant about missing or incorrect items, quality, fulfilment, withdrawal, cancellation, or a refund, because it is the seller. For a purchase made through the Platform, you may also send a defect or withdrawal notice to legal@fiest.io. Fiest acknowledges receipt and forwards it to the Restaurant without undue delay. You do not need to send the notice again to the Restaurant. If you sent a notice to Fiest in time and the Restaurant refuses it as late, Fiest compensates the loss this causes you. Report a defect within a reasonable time after discovering it; a notice made within two months of discovery is always timely. For perishable products, prompt notice helps verification, and a photograph may be requested.

If you cannot reach the Restaurant, or the issue concerns Fiest's Platform or a duplicate or erroneous charge caused by the Platform, contact support@fiest.io or +358 40 440 7518. For unresolved disputes, Consumer Advisory Services are available at kkv.fi and the Consumer Disputes Board at kuluttajariita.fi.

You must be at least 13 years old to create a Fiest account. You must also have legal capacity to make the relevant purchase: a person under 18 may only make purchases that are customary in the circumstances and of minor significance, unless their guardian has consented.

You must not submit false information, interfere with the Platform, use stolen payment methods, manipulate loyalty benefits, automate abusive requests, misuse credentials, or violate law. We may proportionately restrict access, invalidate improperly obtained benefits, or protect the Platform while investigating a violation.

The Platform's software, design, Fiest branding, and Fiest content belong to Fiest Oy or its licensors. Restaurant menus, images, marks, and descriptions belong to or are supplied by the Restaurant. You may use them only for personal use of the Platform and may not copy, modify, distribute, or create derivative works without the relevant owner's permission.

The Restaurant is responsible for its products, food safety, preparation, fulfilment, prices, and promised Restaurant benefits. Fiest is responsible for the conformity of its own digital service under chapter 5 a of the Finnish Consumer Protection Act and for other obligations that applicable law assigns to Fiest.

Fiest is not responsible for losses caused solely by inaccurate Restaurant content, Restaurant delay or non-performance, or matters outside Fiest's reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded or limits your mandatory consumer rights.

We process personal data as described in the Privacy Policy at https://fiest.io/en/privacy-policy.

A Restaurant, payment provider, or connected service may also process your data under its own privacy notice. You may contact the Finnish Data Protection Ombudsman at tietosuoja.fi.

These Terms are governed by Finnish law. This does not deprive you of the protection of mandatory consumer law in your country of residence. Disputes may be brought before the competent Finnish court. You may always bring a case before the court of your place of residence. You may also refer a dispute to the Consumer Disputes Board at kuluttajariita.fi after first trying to resolve it with the Restaurant or Fiest.

The Terms and transaction details accepted when an Order is placed continue to govern that Order. A later website update does not change an existing Order, a purchased voucher, or a benefit already earned. Changes to an ongoing account or Loyalty Program require the process below. Changing, pausing, or ending an Offer under Section 5 is not such a change and needs no advance notice. It does not affect rewards already issued to you.

Fiest may make proportionate changes to an ongoing service or these Terms where reasonably necessary to comply with a change in law or a binding authority decision, address an identified security or fraud risk, maintain compatibility with changed operating systems or third-party interfaces, or adapt a feature to technical developments. These grounds do not permit an arbitrary change to the overall nature of the contract, the removal of accrued rights, or a new charge without your agreement. A fixed-term commitment is not changed to your detriment during its term except where mandatory law permits. A Restaurant's programme changes must have a ground listed in Section 5 and respect the protections there.

For a change that adversely affects an ongoing account or programme, or their terms, the responsible organiser must give clear, direct notice on a durable medium, such as email, at least one month before it takes effect, or longer where reasonably necessary or required by law. The notice must explain the ground, the actual changes, their effective date, and your right to end the affected ongoing service without a charge before the change takes effect. A shorter period is used only to the extent the law permits, for example where a binding legal requirement or urgent security measure cannot wait; notice must still be given as soon as possible. A revised date on this webpage or an app notice that cannot be retained is not a substitute for required direct notice.

Where consumer rules for the supply of digital content or digital services apply, a change beyond what is needed to keep the service in conformity with the contract must also meet those rules. The grounds above apply, there is no additional cost, and the change must be explained clearly. If it negatively affects access or use by more than a minor amount, you must receive reasonable advance notice on a durable medium of its features, timing, and your rights. You may terminate the affected contract without a charge within 30 days after receiving that notice or after the change, whichever is later. This termination right does not arise if you can keep the unchanged service, in conformity with the contract and without additional cost. Any reimbursement and access to content due on termination follow the statutory rules. These protections can apply even without a monetary payment where personal data is provided on the basis covered by those rules.

To exercise a termination right, notify Fiest at legal@fiest.io for a Fiest service, or the Restaurant for its programme. Account deletion is not a condition for exercising a statutory remedy, obtaining a refund, or enforcing accrued rights. Continuing to use an account does not waive mandatory rights or supply consent to processing of personal data that requires separate consent.