How restaurant owners and staff can delete their Fiest POS account and data. Fiest POS is provided by Fiest Oy.
The account is deleted immediately and you are logged out. Deletion cannot be undone. Only the restaurant owner can delete the restaurant account. Uninstalling the app does not delete the account.
If you are a staff member, or you cannot use the app, email support@fiest.io from the email address of the account and ask us to delete it. Tell us which restaurant the account belongs to.
We verify that the request is yours and complete it within one month, in line with the GDPR. If a request is complex, we may extend this by up to two months and will tell you within the first month.
As a staff member, you can also ask the restaurant owner to remove your access to the restaurant.
Never send passwords or verification codes by email. Fiest support will never ask you to email them.
Sales, order and receipt records are accounting material. The Finnish Accounting Act (kirjanpitolaki 1336/1997) requires them to be kept for at least six years from the end of the calendar year in which the financial year ended. We remove personal details from them where the law allows.
Payment providers (SumUp, Viva and Stripe) keep their own records under their own terms. Fiest cannot delete them on your behalf, so contact the provider directly.
Deleting the account does not by itself end your service agreement with Fiest or your agreements with payment providers. Your agreement and the Terms of Service explain how to end it.