Café Noir opened on Esplanadi in under an hour
Café Noir's second opening needed to feel familiar from day one. Fiest made the Esplanadi counter usable in under an hour: products loaded, payments ready, kitchen notes connected, and the POS available on whichever device the team had free.
Location
Pohjoisesplanadi 35, 00100 Helsinki
Website
Known for
Coffee, pastries, and city-centre café service
A second opening with no time for a slow handover
On Pohjoisesplanadi, the counter is narrow and the foot traffic can change in minutes. The team already knew how a café should run; what they did not have was a long training window before opening the second location.
- Open the café without waiting days for setup or hardware handover.
- Let staff ring orders from the tablet or another device when the counter gets tight.
- Send kitchen notes with the order, not through a separate verbal handoff.
A live counter before service started
Fiest was set up around the real counter: core products loaded, card payments ready, and the kitchen view tied to what staff entered at the till.
- The Esplanadi setup was live in under an hour.
- Menu edits and kitchen notes stayed attached to the product list.
- The owner could check the POS from whichever device was free.
The first few days felt like routine, like we had already been open for a while.
First days that felt like routine
The launch story is not a big software rollout. It is a small team serving coffee and pastries from a new address without the till feeling new.
- The first days felt like the café had already settled in.
- Staff kept the counter moving without sacrificing customer conversations.
- The kitchen saw the same details the counter entered, reducing mid-service correction.
More from the shift
A closer look at the room, counter, and details behind the story.
Walk us through your shift
Bring your menu, order types, and payment methods. We'll map how Fiest would handle a normal shift before you change anything.