Privacy Policy
1. Information We Collect
For restaurants, we collect basic information such as name, email, phone number, country, Stripe ID, and onboard status. For customers, we collect optional information for orders, including menu item comments, customer name, and email. Stripe may collect additional information for payment processing and fraud prevention.
2. Purpose of Data Use
We use your data to provide our digital restaurant platform services, process orders, improve our services, and comply with legal obligations. Customer information is used to facilitate order delivery and provide receipts.
3. Data Retention
We retain restaurant data for the duration of the account. Upon account deletion, all data including images, menus, and settings are removed, except for order details which are retained for accounting purposes. Customer data for orders is retained as required for business operations and legal compliance.
4. Cookies
Fiest.io does not currently use cookies on its main page. For order.fiest.io, we use essential cookies for payment security and fraud detection. These cannot be disabled. For dashboard.fiest.io, we use essential cookies for security, user authentication, and dashboard settings. These also cannot be disabled. We use functional cookies only to save your last used state for login. You can choose to enable or disable these functional cookies. For more information, please review our Privacy Policy.
5. Your Rights
You can access, correct, or delete your personal data. Restaurants can delete their account and associated data, but Fiest cannot delete information from Stripe on their behalf. Customers can choose not to provide optional information for orders.
6. Data Transfer
Your data is processed by authorized employees and subcontractors of Fiest Oy. We use Stripe for payment processing, which may involve data transfers outside the EU/EEA. We ensure data protection through appropriate legal agreements.
7. Data Disclosure
We disclose customer information to the restaurants for order fulfillment. We may disclose data to authorities as required by law, to Stripe for payment processing, and to other third parties with your consent.
8. Data Protection
We implement appropriate technical and organizational measures to protect your data, including secure data storage and transfer protocols.
9. Privacy Policy Changes
We may update this privacy policy as our services evolve or as required by law. We recommend reviewing this policy periodically.
10. Contact Information
Fiest Oy
Business ID: 3438254-5
Lapinlahdenkatu 11, 00180 Helsinki
info@fiest.io
Contact Person: Elias Nurmela & Markus Marttila
elias@fiest.io
markus@fiest.io
11. Terms of Service
Use of our services is also governed by our Terms of Service. We recommend reviewing both this Privacy Policy and the Terms of Service to fully understand your rights and obligations when using Fiest's services.
12. Dispute Resolution
Any disputes related to our privacy practices will be resolved as described in our Terms of Service. This includes attempting to resolve disputes through negotiations, and if unsuccessful, through the Helsinki District Court. Consumers may also refer matters to the Consumer Complaints Board after contacting consumer advice.
Note: Our service uses stripe for payment processing. Please review their privacy practices independently. For details on how Stripe handles data, refer to Stripe's Privacy Policy.