Fiest keeps selling when the internet drops
When the connection drops mid-rush, Fiest's till keeps taking orders, cash, cards and tabs, saves every sale and syncs it all on its own once the connection is back.
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Every restaurant knows the moment. The Wi-Fi drops in the middle of a rush, the queue keeps growing and the till shows a spinner. With Fiest, that moment is now a non-event. The till keeps selling, every sale is saved on the device, and it all goes through on its own once the connection is back.
What keeps working
- Orders and payments. Staff take orders and payments as usual, cash and other manual methods included.
- Cards. A SumUp or Viva card terminal keeps taking cards. The payment goes through once the connection is back.
- Tabs. A table can keep adding to its tab all through the outage, and you can settle it in cash.
- A clear status. The till shows that the connection is down, so nobody is left guessing what went through.
When the connection comes back
Nobody has to press anything. Fiest sends the sales as soon as the network returns, and keeps trying at regular intervals until it does:
- Each sale is recorded once and keeps the time it was made, so the day's report shows the rush where it was.
- If a tab was changed in two places, the change waits for staff to check instead of guessing.
What waits for the connection
A few things need a live connection: tap to pay on a phone, card terminals that connect through the cloud, and email and QR receipts, which go out once the sale has synced. Paying a tab by card, split payments, gift cards, lunch benefits, refunds and online orders also wait.
If you want every payment method to work through an outage, use a handheld terminal with its own 4G. It keeps the till online even when the venue's Wi-Fi goes down.
Before service
Sign in and open the till once while the connection works, so the menu is saved on the device. On a card terminal, sign in on the day: offline selling in the Android POS app on the terminal needs a sign-in and a saved menu that are less than 12 hours old. To take cards during an outage, turn on offline payments on your SumUp or Viva terminal beforehand. We help with the settings.
Offline selling works in Fiest's till in the browser, as an installed app and in the Android POS app on card terminals. The self-service kiosk needs a connection.
Made for the places where the connection is worst
Terraces, food trucks, market stalls, festivals and basements are where a dropped connection hurts most, and where Fiest now keeps going. Read more about selling without internet, the mobile POS for terraces, stalls and events and the devices Fiest runs on.
Offline selling is part of the standard Fiest price. Want to see it in action? Book a demo and we will pull the plug on the Wi-Fi for you.
